Privacy Policy

Who We Are

Party Princess Productions is a brand of Characters IO LLC, 1600 E. 4th Street, Santa Ana, CA 92701. Questions about this Privacy Policy or the personal information we hold can be sent to info@partyprincessproductions.com.

Collection of Personal Information

How Information Is Collected

When you interact with our site in any way — including creating an account, registering information, subscribing to emails, contacting us, or making a booking through the site — we may ask you for personal information. Party Princess Productions may keep information relating to how you use the site, including which pages you view and any transactions you attempt or complete. Cookies and related technology may be used to collect information about your interaction with our site. Personal information may also be collected through third parties in order to enhance the service we provide you.

What Information Is Collected

Email addresses, provided when you register an account, book a character, subscribe to our newsletter, or contact us in any way. Other contact information, including name, mailing address, telephone numbers, and social media or third-party account information. Technology-related information, including data provided by your internet browser, IP addresses, cookies, and related future technology. Demographic information, including age, gender, location, and social relationships, where voluntarily provided. Browsing and transaction information, including any way you interact with or make bookings through our site.

Use of Information

In general, your personal information is used for internal record keeping; improving, analyzing, and tracking our site and services; marketing and promotion; email and social media contact; fraud prevention; enforcing our Terms of Use; corporate obligations; and providing help and support to you, our employees, and our business partners.

How We Use Cookies

A cookie is a small file placed on your device with your permission that helps us understand how visitors use our site. Cookies allow the site to respond to you as an individual, tailoring its behavior to your preferences over time. We use traffic-log cookies to identify which pages are used most, which helps us analyze site traffic and improve the experience for visitors. This information is used only for statistical analysis and is not tied back to you individually. Most browsers accept cookies automatically, but you can usually modify your browser settings to decline them if you prefer — though doing so may limit some site functionality, including account sign-in or booking.

Disclosure of Information

Except as required by law, we do not sell, trade, rent, distribute, or share your information with third parties unless you ask or authorize us to do so. The following are exempt from this policy: any company Party Princess Productions merges with or is acquired by, including related discussions leading up to that transaction; subsidiaries and affiliates of Party Princess Productions; valid state or federal legal process, subpoena, or requirement of law enforcement; fraud investigations or other reasonable protection of our rights; and service providers who are contractually bound to protect your personal information consistent with this policy. Information you explicitly provide to our partners is subject to their own privacy policies, and only shared with partners you've explicitly consented to.

Controlling Your Personal Information

You may request details of the personal information we hold about you, consistent with applicable data protection laws. If you would like a copy of the information we hold about you, please contact us using the details on our Contact page. If you believe any information we hold is incorrect or incomplete, please contact us and we will promptly correct it.

California Privacy Rights (CCPA/CPRA)

Your Rights

If you are a California resident, you have the right to know what personal information we collect about you, request deletion of your personal information, and request correction of inaccurate personal information, subject to certain exceptions permitted by the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

Non-Discrimination

We will not deny you goods or services, charge you a different price, or provide a different level of service because you exercised any of your CCPA/CPRA rights.

How to Submit a Request

To submit a request to know, delete, or correct your personal information, email info@partyprincessproductions.com with the subject line "CCPA Request" and a description of your request. We will verify your identity and respond within the timeframes required by law.

Do Not Track

Some web browsers offer a "Do Not Track" signal. Our site does not currently respond to Do Not Track signals, and we do not change our data collection practices when we detect one.

Security

We take the protection of your personal information seriously and use a variety of industry-standard technical and procedural safeguards to protect it. Financial information, where collected, is stored using industry-standard encryption. No process can ever fully eliminate all risk associated with personal information, but we work to minimize it at every step.

Third-Party Privacy and External Links

Our site may contain links to other websites of interest. Once you leave our site through one of these links, we have no control over that website and cannot be responsible for the protection of any information you provide there. We encourage you to review the privacy policy of any site you visit. We use the following third-party service providers to operate our site and process bookings, and they may receive personal information you submit or that is automatically collected in order to perform these functions on our behalf: EmailJS, to deliver booking and contact form notifications to our team; our booking CRM, hosted on Vercel, to store and process your quote and booking information; and Google Tag Manager and Google Analytics, to measure site traffic and understand how visitors use our site. These providers are not permitted to use your information for their own independent purposes.

Modification of This Privacy Policy

Party Princess Productions reserves the right to modify this Privacy Policy at any time. Changes become effective immediately upon posting and apply to continued use of the site going forward, not retroactively. We encourage you to review this policy periodically. Continued use of our site after an update constitutes acceptance of the revised policy.